Airbnb started rolling out an AI-powered customer service bot in the US last month, CEO Brian Chesky said during the firm’s first quarter conference Thursday.

Chesky said 50% of Airbnb US users are already using the AI ​​Bot for customer service, adding that the company plans to roll out the feature this month to all its users in the country.

“One thing I would say about AI (is it), it’s definitely to make the customer experience easier (…) It has already led to a 15% reduction in people who have to contact live human agents,” he noted during the analyst call.

Last year, the company told TechCrunch that it was testing the technology, but in a limited way and only for certain queries.

‘I think there’s a lot of potential to apply AI to the business. We think a lot about how AI will change the consumer layer over time, ‘Nathan Blecharczyk, co -founder of Airbnb, told TechCrunch at the time.

Unlike companies such as Openai, Google, Portlexity and the many startups that AI agents build (AI instruments that can perform tasks on behalf of the user), Airbnb seems to use a more measured approach with AI. Chesky said in February that the company would use AI for customer service before starting to implement it for other uses such as travel planning or tickets, because he believes the technology is still in the early days.

Meanwhile, she has competitors Expedia and Booking.com Invest a lot about the technology, start AI features such as building routes, travel planning and real-time travel updates.

Airbnbs reported a total turnover of $ 2.27 billion for the first quarter, by 6% higher than a year earlier. However, the company predicts the revenue of the current quarter slightly below the expectations of analysts, and indicated that it expects the demand for travel to delay, as the global tariff war harms the sentiment and discourages discretionary spending.